Shipping policy

By placing an order with MuddyShoesImages, you agree to the following terms, designed to clarify our shipping procedures and expectations.

A. Shipping Costs

Shipping fees are calculated at checkout based on order dimensions, weight, and destination. View exact costs before finalizing your purchase.

B. Transit, Handling & Cut-Off Times

  • Transit Time: 3–5 business days (Mon–Fri)
  • Order Cut-Off: 5:00 PM EST (New York time)
  • Handling Time: 1–2 business days (Mon–Fri)

C. Delivery Carriers

We partner with UPS, USPS, or FedEx for order fulfillment, selecting carriers based on efficiency and destination.

D. Address Changes

  • In Transit: Address changes are unavailable once an order ships.
  • Within 24 Hours: Contact support@MuddyShoesImages.shop immediately after ordering to request changes.

E. Cancellations

  • Before Dispatch: Cancel orders at any time via email.
  • After Dispatch: Refer to our Refund Policy for post-shipping adjustments.

F. Damaged Parcels

  • At Delivery: Reject the package from the courier and contact us.
  • After Delivery: Email us with photos of damage for next steps.

G. Manufacturer Direct Shipping

For orders fulfilled by manufacturers:

  1. Method: Standard economy ground service (carrier varies by manufacturer).
  2. Processing: 1–2 business days (potential delays due to third-party coordination).
  3. Transit: 1–5 business days (depends on manufacturer location).
  4. Tracking: Sent via email once dispatched.
  5. Updates: We’ll notify you of any delays; contact us for questions.

H. International Orders

  • This policy applies to U.S. orders. International shipments may incur customs duties, taxes, or extra fees.
  • Buyers are responsible for complying with their country’s import regulations.

I. Tracking Information

  • A tracking number will be emailed to you once your order ships.
  • For tracking issues, contact support@MuddyShoesImages.shop.

J. Customer Support

Have questions? Reach us at support@MuddyShoesImages.shop for prompt assistance.

Policy Updates

We may update these terms as needed. Check this page regularly for changes; continued ordering implies acceptance.